Customer Complaint Analysis

Description

This is an analysis of Customer complaints. It’s main features are
1.Complaints accepted in campaign 1
2.Complaints accepted in campaign 2
3.Complaints accepted in campaign 3
4.Complaints accepted in campaign 4
5.Complaints accepted in campaign 5
6.Educational Level
7.Marital Status
8.Complaint Date
9.Teens at Home
10. Kids at Home
11.Income
12.Complaints
13.Birth Year
14.Total Customers
The customers complaint analysis dashboard has been designed with the primary purpose of providing comprehensive insights into the nature and distribution of complaints received across different campaigns and customer demographics. Through its features such as tracking complaints accepted in various campaigns, educational levels, marital status, complaint dates, household composition, income levels, birth years, and total customer base, the dashboard aims to achieve several key objectives. Firstly, it allows organizations to assess the effectiveness of different campaigns by comparing the number and types of complaints accepted during each campaign period, thereby informing future campaign strategies. Secondly, by segmenting customers based on demographic characteristics, the dashboard enables organizations to gain a deeper understanding of the types of customers who submit complaints and tailor their responses accordingly. Additionally, it facilitates trend analysis to identify patterns or seasonal variations in complaint submissions, aiding in proactive problem-solving and resource allocation. Furthermore, the dashboard supports root cause analysis by identifying common issues or trends among complaints, enabling organizations to address underlying problems and improve overall customer satisfaction. Ultimately, the customers complaint analysis dashboard serves as a valuable tool for organizations to enhance their customer service processes, drive continuous improvement, and strengthen customer relationships.